SUPPORT CENTER

Credits reset automatically if your account is inactive for 180 consecutive days. Credits also reset at the start of each weekly cycle for all players to ensure fair gameplay. If your credits reset unexpectedly, please contact support with your account username and the approximate time of the issue. Note: if your balance reaches zero mid-session, it will automatically refresh after a short cooldown period so you can continue playing.

Our games use WebGL and Three.js for 3D rendering. First, ensure your browser supports WebGL (Chrome 90+, Firefox 88+, Safari 15+, Edge 90+). Clear your browser cache and hard-reload the page (Ctrl+Shift+R / Cmd+Shift+R). Disable any browser extensions especially ad-blockers that might interfere with canvas rendering. If issues persist on mobile, try switching to a desktop browser. The games are optimised for desktop viewports of 1280px width or larger.

No. YourWinningTurn.com is a 100% free social gaming platform for entertainment only. Virtual credits have absolutely no real-world monetary value and cannot be exchanged, transferred, or redeemed for cash, prizes, or goods of any kind. We are not a gambling site. We do not offer real-money gaming of any kind. If you are looking for real-money gaming please leave this site and use an appropriately licensed and regulated gambling operator in your jurisdiction.

To permanently delete your account and all associated data, send an email to privacy@yourwinningturn.com with the subject line "ACCOUNT_DELETE_REQUEST" and include your registered email address and username in the body. We will confirm the deletion request within 48 hours and complete the permanent deletion of all your personal data within 30 days of confirmation. This action cannot be reversed. Your gameplay statistics that have been anonymised will not be deleted as they cannot be linked to your identity.

Use the "Forgot Password" link on the login page to trigger a password reset email to your registered address. The reset link is valid for 60 minutes. Check your spam folder if you do not receive the email within 5 minutes. If you no longer have access to your registered email address, contact support at support@yourwinningturn.com with proof of account ownership (username, approximate registration date, browser/device used).

All game outcomes are determined by a cryptographically secure random number generator (CSRNG). Neon Katana has a 35% win rate and a 65% loss rate — this is working as designed and is clearly documented. Because no real money is involved, there is no legal requirement for us to achieve a specific RTP (Return to Player) percentage, but we maintain this ratio to keep the game entertaining and to ensure virtual credit balances remain meaningful over time. The game is for entertainment, not profit.